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Understand the Legal Framework on x88

Our terms set out what you can expect from us and what we ask of you — covering account use, wallet activity via JazzCash, Easypaisa, and Raast, and your rights around data and access.

Account ConditionsWallet and Payment TermsData and Privacy RightsJurisdiction ScopeContact and Disputes
x88 Understand the Legal Framework on x88
REACH US DIRECTLY

Contact Us on Legal or Account Questions

If something in these terms is unclear, or if you need to raise a complaint or access request, our support team handles policy queries alongside general account help. Reaching us through the right channel moves things faster.

Team online

Live Chat

Open the chat icon from any page on x88. Live chat handles policy questions, account holds, and payment disputes. Available during active support hours — check the chat window for current status.

Email Support

For formal complaints or written data requests, email our support address listed in your account settings. We respond within the timeframe stated in our complaints policy.

Account Help Centre

Log into your x88 account and navigate to Help under your profile. From there you can submit a request, track its status, and find answers to common terms and wallet questions.

HOW WE HANDLE YOUR DATA

Data Handling, Security, and Your Account Rights

Your account on x88 carries personal and financial data — we take that seriously. Here is how we manage it, what you can request, and who to contact when you need changes made.

Data Retention Policy

We keep your account data for the period required by our operating obligations. After account closure, personal data is held only as long as legally necessary, then deleted or anonymised in line with our retention schedule.

Account Security Practices

Access to your account is protected by OTP verification tied to your registered mobile number. SSL encryption covers all traffic between your device and our servers, including wallet transactions via JazzCash and Easypaisa.

Cookie and Tracking Use

We use cookies to maintain session state, remember login, and measure how pages are used. You can manage cookie preferences from your browser settings. We do not sell cookie-derived data to third parties.

Your Access and Correction Rights

You can request a copy of the personal data we hold on your account by emailing support. Correction requests are processed within the timeframe set out in our data policy — typically handled within a few working days.

Legal Questions from x88 Account Holders

These are the questions we get most often about our terms, your data rights, and how disputes are handled — answered directly.

Access depends on local law and is available only in eligible regions. If access is permitted where you are, you may open an account. x88 does not override local legal restrictions — check your local regulations before joining.

We hold the information you provide on registration — name, contact details, payment method identifiers for JazzCash, Easypaisa, or Raast — plus transaction records tied to your account wallet. You can request a full copy via email support.

Log into your account, go to the Help section under your profile, and submit a data correction request. Alternatively, email support with the specific detail you need changed. We process correction requests within the timeframe in our data policy.

After closure we retain data only as long as our legal obligations require, then delete or anonymise it. You will receive confirmation once deletion is complete. Open transactions or disputes must be resolved before closure is finalised.

Raise the dispute directly with us via live chat or email before contacting your wallet provider. We pull the transaction log from your account wallet, verify the transfer reference, and respond with a resolution or next step within our stated complaints window.

Our terms specify the governing jurisdiction in the full legal document, available in your account settings. Where local law applies — including for Pakistan-based accounts — that takes precedence over our platform terms in matters of jurisdiction.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.